499 casino Privacy Policy
This document clearly describes how personal information collected from you is handled when you use 499 casino. Please read it carefully.
Important Notice: This privacy policy applies to all services of 499 casino. By continuing to use the site, you are considered to have accepted the terms of this policy.
1 Introduction & Scope of Application
This privacy policy explains how 499 casino (https://499casino.cam) collects, stores, and uses the personal information of its members. When you register, log in, play, or use any service on our website, you come under this policy.
499 casino is an online gaming platform operated for Bangladeshi users. We believe privacy is a fundamental right, and every step of our data management has been planned with that belief in mind. You can learn more about our site's background and purpose on our about us page.
This policy applies only to 499 casino's own website and services. We are not responsible for the privacy policies of any third-party websites or applications.
2 Information We Collect
499 casino collects various types of information for the purpose of providing its services. This information falls into two main categories:
2.1 Information You Provide Directly
Information you provide yourself during registration and account management:
- Full name, date of birth, and gender
- Mobile number and email address
- Residential address
- Documents required for identity verification (such as a National ID card)
- Mobile banking number (bKash, Nagad, Rocket) — for processing transactions
2.2 Automatically Collected Information
Information collected by our servers and tracking tools while you use the site:
- IP address and device identifier information
- Browser type, version, and operating system
- Time of entry and exit from the site, and a list of pages visited
- Game play history, bet amounts, and result-related information
- Information obtained from cookies and similar tracking technologies
Important Note: We never collect your mobile banking PIN, OTP, or bank account password, and no representative will ever ask for this information.
3 Purpose of Using Information
The collected information is used for the following purposes:
3.1 Account Management
Your personal information is used to complete your registration, verify your account, and ensure login security. Each account at 499 casino is designated for one individual.
3.2 Financial Transaction Processing
Your mobile banking information is used to verify and securely process deposit and withdrawal requests. For transactions via bKash, Nagad, and Rocket, verifying the associated number is required.
3.3 Customer Support
When providing 24/7 live chat and email support, your account information is used to resolve issues promptly.
3.4 Fraud and Abuse Prevention
Collected information is analysed to detect the opening of multiple accounts, bonus abuse, and unauthorised activity. This is necessary to protect the interests of all honest users.
3.5 Service Improvement
User behaviour is analysed to understand which games are most popular, which payment methods are used most, and where problems arise, so that a better experience can be provided in the future.
4 Information Storage & Retention Period
499 casino retains your information only for as long as necessary. All information is stored while an account remains active. Even after an account is closed, some information may be kept for a specific period for the following reasons:
- To fulfil legal obligations
- For dispute resolution or claims processing
- For fraud investigation
After the retention period ends, information is securely deleted or permanently anonymised so that you cannot be identified in any way.
5 Sharing Information with Third Parties
499 casino never sells or exchanges your personal information. However, information may be shared in the following cases:
5.1 Payment Processors
The minimum information necessary for transaction verification is shared with mobile financial service providers such as bKash, Nagad, and Rocket. They follow their own privacy policies.
5.2 Game Software Providers
Game studios such as Evolution, Pragmatic Play Live, JILI, and PG Soft may receive limited technical information to operate their games. This information is used to keep gameplay secure and ensure fairness of results.
5.3 Legal Reasons
Information may be disclosed pursuant to a court order, a lawful request from an investigating authority, or a legal obligation. In such cases, we provide only what has been requested.
We never share your personal information with advertisers or third-party marketers.
6 Cookies & Tracking Technologies
Cookies are small text files stored in your browser. 499 casino uses the following types of cookies:
6.1 Essential Cookies
These cookies are necessary to keep login sessions active, verify security tokens, and manage the basic functioning of the site. Disabling them will prevent the site from working properly.
6.2 Functionality Cookies
These cookies are used to save your preferred language, theme settings, and other personalisation, so you do not have to configure settings again each time.
6.3 Analytics Cookies
Analytics cookies are used to understand which parts of the site are used most and where users are running into problems. This information helps improve the service.
You can delete or disable cookies from your browser settings at any time, though this may limit some features of the site.
7 Your Rights
As a 499 casino user, you have the following rights over your own information:
7.1 Right to Access
You may request to know what information we hold about you. If you contact customer support, this information will be provided within a set timeframe.
7.2 Right to Correction
If any of your information is incorrect, you may request that it be corrected. Many details can be changed directly from your account profile; for other cases, you can seek help from the support team.
7.3 Request for Deletion
You may request to close your account and have your personal information deleted. However, some information may need to be retained for a specific period for legal or regulatory reasons.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional messages, you can let customer support know. This will not affect necessary messages related to the management of your account.
For exercising these rights or for any questions on the matter, detailed information is available on our FAQ page, or you can contact the support team directly.
8 Data Security Measures
499 casino uses industry-standard security technology to protect your information:
- SSL Encryption: All communication between you and the site is encrypted with SSL technology, so third parties cannot read your data.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- OTP Verification: Mobile OTP verification is mandatory for sensitive operations.
- Access Control: Only authorised staff can access the information they need.
- Regular Audits: System security is tested regularly.
However, no method on the internet is 100% secure. You also have a responsibility — keep your password private, log out on shared devices, and notify us immediately if you notice any suspicious activity.
9 Minors & Age Verification
499 casino strictly enforces a 21+ age policy. All services on this platform are completely prohibited for anyone under 21 years of age. Information required for age verification is collected at the time of registration.
If a minor has illegally created an account, it will be closed as soon as it is detected and the associated information will be deleted. If a parent or guardian suspects their child is using this site, please notify our support team immediately.
Detailed information about setting account limits and self-exclusion is available on the Responsible Gaming page.
10 Changes to the Policy
499 casino reserves the right to change this privacy policy at any time. Users will be notified of significant changes by email or via a site notification.
The date of any change will always be noted at the top of this page. If you continue to use the site after a change, you are considered to have accepted the new policy. We recommend reading this page regularly.
For any questions regarding changes to the policy, please also read our Terms & Conditions page, which contains detailed terms of site use.
11 Contact Us
If you have any questions, concerns, or requests regarding the privacy policy, please contact us using the methods below. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.