1 General Provisions and Definitions
These terms and conditions ("Terms") form a legal agreement between 499 casino ("Platform", "we", "us") and any user of this platform ("user", "you"). By accessing this platform or using its services, you agree to comply with these Terms.
The key terms used in these Terms are defined below:
- "Platform" refers to the 499 casino website, mobile application, and all associated digital services.
- "Account" refers to a user's registered profile through which platform services can be accessed.
- "Balance" refers to the total amount of funds in an account, which may consist of real money and bonus funds combined.
- "Bonus" refers to additional funds provided for promotional purposes, which may be withdrawn subject to meeting specific conditions.
- "Wagering Requirement" refers to the numerical condition specifying how many times a bonus amount must be wagered before it can be withdrawn.
These Terms may be updated from time to time. In the event of significant changes, notice will be given via the registered email address or directly on the platform.
2 Account Registration and Eligibility
To open an account at 499 casino, users must meet the following eligibility requirements:
- The user must be at least 21 years of age. Use of this platform by minors is strictly prohibited.
- All information provided during registration must be truthful, accurate, and complete.
- A person may only create one account. If multiple accounts are found belonging to the same person, they will be closed and the balance may be forfeited.
- The user must be legally permitted to use this platform under the laws of Bangladesh.
If false information is provided during registration, or if information is later altered, the platform reserves the right to suspend or close the account without prior notice.
Important: Operating multiple accounts from the same household or the same device is prohibited. If suspicious activity is detected, all associated accounts will be subject to investigation.
3 Account Verification and Security
499 casino follows an identity verification process to ensure safe and transparent service. Users may be asked to submit any of the following documents when required:
- Scanned copy of National ID (NID) or passport
- OTP for mobile number verification
- Confirmation of ownership of the payment method
It is the user's sole responsibility to keep their account password and login details completely confidential. Access to the account should not be given to any third party. If unauthorized access is suspected, the support team must be notified immediately.
All transactions and personal data are kept secure using SSL encryption.
4 Deposit and Withdrawal Policy
4.1 Deposit
bKash, Nagad, and Rocket can be used for deposits at 499 casino. The minimum deposit amount for each method is ৳100. Deposits are generally credited to the account instantly. In case of any deposit issue, please keep the transaction reference number.
4.2 Withdrawal
bKash, Nagad, and Rocket can also be used for withdrawals. The minimum withdrawal amount is ৳800. Standard withdrawal processing may take between 15 minutes and 2 hours.
The following conditions must be met before submitting a withdrawal request:
- Account identity verification must be completed.
- Winnings associated with a bonus can only be withdrawn once the wagering requirement for that active bonus has been fulfilled.
- Withdrawal requests must be made using the same method used for the deposit.
In the case of unusual or suspicious transactions, withdrawal processing may be delayed until verification is complete.
Please note: The only accepted methods for both deposits and withdrawals are bKash, Nagad, and Rocket.
5 Bonuses and Promotional Offers
499 casino offers new users a 150% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 15 times the bonus amount.
For example: if someone deposits ৳1,000, they will receive a ৳1,500 bonus and their total balance will be ৳2,500. The wagering requirement on the bonus will be ৳1,500 × 15 = ৳22,500. After wagering this amount, the funds earned from the bonus will become withdrawable.
The following points are important to know regarding bonuses:
- The welcome bonus can only be claimed once per account.
- Bonus funds cannot be transferred directly to another account.
- Bonuses are valid for a limited time; if the conditions are not met within that time, the bonus will be cancelled.
- Placing unusually large single bets using bonus funds is prohibited.
- Promotional offers apply only to users who operate a valid account in their own name.
Warning: A bonus is not free money — it is a promotional benefit that can be withdrawn only after meeting specific conditions. Attempting to use a bonus without following the conditions may result in the account being reviewed.
6 Betting and Gaming Rules
499 casino offers various gaming services including slots, live casino, cricket betting, and football betting, among others. Specific rules apply to each game or betting category.
6.1 General Betting Rules
- Once a bet is confirmed, it cannot be changed or cancelled.
- If a bet is incorrectly accepted due to a technical error, the platform reserves the right to cancel that bet.
- Win or loss will not be confirmed until the result of an event has been officially announced.
- If there is a clear error in the odds set, bets placed at those odds may be cancelled.
6.2 Slots and Casino Games
All slots and casino games are operated through verified game providers (such as PG Soft, Pragmatic Play, JILI, Evolution, and others). The RTP (Return to Player) for each game is disclosed where applicable.
If a disconnection occurs during a game, the game state will be restored as far as possible. However, 499 casino is not liable for losses caused by network issues.
6.3 Sports Betting
The sports betting section offers markets on cricket, football, and various other sports. Bets can be placed on BPL, IPL, T20 World Cup, and other international tournaments.
- Odds may change rapidly during live betting.
- If a match is cancelled or suspended for unforeseen reasons, bets will be settled according to the applicable rules.
- If match-fixing or other misconduct is suspected, the bets concerned may be subject to investigation.
7 VIP Program
The 499 casino VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are available at each tier:
- Bronze: Up to 0.2% cashback on the week's net losses
- Silver: Up to 0.3% weekly cashback
- Gold: Up to 0.5% weekly cashback
- Platinum: Up to 0.6% weekly cashback
- Diamond: Up to 0.8% weekly cashback
Weekly cashback is calculated on the net losses for that week (total losses minus total winnings) at the tier-specific rate. For example: a Gold tier member with ৳20,000 in net losses for the week will receive ৳20,000 × 0.5% = ৳100 cashback. Moving to a higher tier depends on the consistency of play on the platform.
VIP cashback is credited to the account at a set time each week. Cashback bonuses may have their own conditions, which will be communicated where applicable.
8 Prohibited Activities
The following activities are strictly prohibited and may result in account closure and balance forfeiture:
- Creating or operating multiple accounts
- Opening an account using a false identity or someone else's information
- Placing bets through automated software, bots, or artificial intelligence
- Using low-risk or systematic betting patterns to fulfil bonus conditions
- Exploiting technical errors or vulnerabilities in the platform
- Using the platform for money laundering purposes
- Threatening, defrauding, or causing harm to other users in any way
- Attempting unauthorized access to the platform's security systems
9 Account Suspension and Closure Policy
499 casino reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:
- When a breach of the Terms and Conditions is identified
- When an investigation is required due to suspected fraud
- At the user's own request (if the user wishes to close the account themselves)
- Under the direction of law enforcement authorities
Before an account is closed, the user will be given the opportunity to withdraw any legitimate balance, unless it needs to be held pending an investigation.
Users may also contact the support team to close or temporarily suspend their own account.
10 Responsible Gaming
499 casino believes that gaming is a form of entertainment and should never be a source of financial difficulty. For this reason, the platform offers several responsible gaming features.
All services are available only to users aged 21 and above. If gaming addiction or excessive play becomes an issue, users can make use of deposit limits, self-exclusion, or temporary account suspension.
A detailed responsible gaming guide is available on our website, covering various ways to protect yourself from excessive gaming.
11 Privacy and Data Protection
499 casino follows strict policies regarding the collection, storage, and use of users' personal data. Data is never sold to third parties.
User data is used primarily for account verification, payment processing, fraud prevention, and improving service quality. Full details on data collection and use are available in our Privacy Policy.
SSL encryption and modern cybersecurity technology are used for all data storage.
12 Applicable Law and Dispute Resolution
These Terms and any disputes related to the platform will be resolved in accordance with applicable law.
If any complaint or dispute arises, please contact our support team first. The support team will do their best to resolve the issue. If it cannot be resolved through the support team, both parties will attempt to settle the dispute through mutual discussion.
A negotiated resolution is always preferred before resorting to formal legal proceedings.
13 Right to Modify Terms
499 casino reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect from the date they are published.
For significant changes, an effort will be made to notify users via their registered email or through a notice on the platform. However, it is the user's responsibility to review these terms and conditions regularly.
Continued use of the platform after any changes will be taken as the user's agreement to the new terms and conditions. If you do not agree to any change, please contact the support team to close your account.
14 Contact & Support
If you have any questions about the terms and conditions or need assistance, please contact the 499 casino support team. Our support service is available seven days a week, twenty-four hours a day, in both Bengali and English.
Contact methods:
- Live Chat: Get instant help directly through live chat on the platform
- Email: [email protected]
For answers to common questions, read our Frequently Asked Questions (FAQ) — you will find answers to many questions about accounts, payments, and bonuses there.
To learn more about 499 casino, visit our About Us page.
Last Updated: 2025. These terms and conditions may change from time to time. It is recommended that you read the latest version before using the platform. If you have any questions, please contact the support team.